Overview
At kkshimmer.com, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund policy to address your concerns.
Eligibility for Refunds
To be eligible for a refund, please note the following conditions:
Product Condition: The item must be unused, in its original packaging, and in the same condition as received.
Time Limit: You must request a refund within 30 days of receiving your order.
Valid Reason: Refunds are granted for valid reasons such as product defects, incorrect items received, or dissatisfaction with the product’s quality.
How to Request a Refund
To initiate a refund request, please follow these steps:
Contact Us: Reach out to our customer support team at Phone: +1 (713) 234-6792),
Email: [email protected] or [email protected] with your order details and the reason for requesting a refund.
Return Authorization: Our team will guide you through the return authorization process and provide instructions on returning the item.
Return Shipping: You are responsible for the cost of return shipping unless the reason for the refund is due to an error on our part or product defects.
Refund Process
Once we receive the returned item and verify its eligibility for a refund, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
Non-Refundable Items
Please note that certain items may not be eligible for refunds, including:
Downloadable or digital products
Customized or personalized items
Items returned without prior authorization
Cancellation Policy
If you wish to cancel an order before it is shipped, please contact us immediately. We will make every effort to accommodate your request; however, orders that have already been processed or shipped may not be eligible for cancellation.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to contact us by phone at +1 (713) 234-6792), email: [email protected] or [email protected]. Your satisfaction is our priority, and we are here to ensure a positive shopping experience for you.